Dear ZATCA Support team, As part of our ongoing efforts to ensure our compliance with the regulations set forth by the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia, we are reaching out to confirm your obligations with respect to e-invoicing and QR code requirement. However, it seems th…

Can I please get some help on this?

@MizbaSayyed option exists on new version as well. You just have to navigate to “Services->Value Added Tax”->“E-Invoice validation”.

Hi Ankit, I am not getting E-invoice validation option after clicking on VAT services. After I click on VAT Services, it shows no data available

@MizbaSayyed attaching screenshots for reference [IMG_1115] [IMG_1116]

Hi @Ankit.K.Tiwari : Please find below attachment of the result I am getting while clicking on VAT Services. Unfortunately I am unable to upload the screenshot. Could you please help me how do I upload the screenshot to this page so that I can show you the result of “No Data Available” appears when…

@Sanjay @MizbaSayyed E-Invoicing QR Codes cannot be scanned outside KSA using ZATCA’s Mobile App due to restrictions from cybersecurity team.

Hi @Ankit.K.Tiwari , Till April’25 we were able to use the ZATCA Application outside KSA and did not get any restriction issue. It this restriction imposed newly. After checking with ZATCA support team via call, they told that there is no restriction of using ZATCA Application outside KSA. And if w…

@Ankit.K.Tiwari : Please provide assistance in this case. We are unable to scan the QR codes, what should be the next approach from ZATCA rules and regulations perspective.

Hi @Ankit.K.Tiwari :Could you please suggest on my comment above. if we cannot use the ZATCA application outside KSA to scan the QR code, then how should we scan the QR code and comply with the rules and regulations of KSA E-invoicing since we did not receive such confirmation from ZATCA support"

Not finding option to scan QR code on ZATCA Application

QR code

Sanjay May 29, 2025, 9:42am 7

Dear @Ankit.K.Tiwari we are also experiencing the same issue, seems like issue is with outside KSA, we have checked with the customers in saudi, they are able to get the screen but at same time in India we are not able to get the option.

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Not finding option to scan QR code on ZATCA Application

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