we’ve encountered an Issue when attempting to scan QR codes on invoices using the ZATCA mobile app.
The problem manifests in two ways:
Successful Scan Error Message: After scanning the QR code of B2B Invoices, the app displays a message stating, “Thank you for scanning the QR code. QR Code information has been transmitted to ZATCA.”
Failed Scanning: At times, the ZATCA mobile app is unable to scan QR codes successfully, and no data is retrieved.
Earlier the ZATCA Mobile was working as expected without any issue
Would like to report as well that B2C invoices are not being read by in the latest version of the Zatca mobile application 1.2.3 (Android) and 1.2.0 (iOS). The invoices however are still readable when using an older version 1.1.8 (Android) and some B2B invoices that are unreadable in 1.2.3, are readable in 1.1.8.
Please advise when will the latest fix be deployed. Thank you
@Ankit_Tiwari multiple taxpayers are facing this issue wherein the QR code returned by ZATCA for standard tax invoices are not scanned correctly by the latest version of the ZATCA VAT app. Need your inputs on this and also if anything has to be changed from our side.
@Ankit_Tiwari this issue still persists on production. We discussed this in the Q&A session. Please check with your team and let us know by when this would be fixed.
@Ankit_Tiwari The ZATCA app is still having issues. Scanning a QR code just keeps the page in loading mode and we don’t see any results. This is true for both Android and iOS apps running the below app versions, which we believe are the latest versions.
@Ankit_Tiwari ,we are using IOS, Yes i have updated the QR code app. cac:AdditionalDocumentReference cbc:IDQR</cbc:ID> cac:Attachment
<cbc:EmbeddedDocumentBinaryObject mimeCode=“text/plain”>AYGcTW9iaWNvbSBUZWxlY29tbXVuaWNhdGlvbnMsIEVsZWN0cm9uaWNzIGFuZCBDb25zdHJ1Y3Rpb27CoENvbXBhbnl82LTYsdmD2Kkg2YXZiNio2YrZg9mI2YUg2YTZhNin2KrYtdin2YTYp9iqINmI2KfZhNil2YTZg9iq2LHZiNmG2YrYp9iqINmI2KfZhNin2YbYtNin2KHYp9iqAg8zMDEyNTA1NjE0MDAwMDMDEzIwMjQtMDctMTRUMDk6NDM6MTkEBzI1NzYuMDAFBjMzNi4wMAYsS0tvQnBVeHUxL2l3ZE1KMGNIMHFzQ0s5WS9lOEVIWlM5TEY4aEpKamY3Yz0HYE1FWUNJUUNHRElIaDNVUisxNWN6Y0FVRTdUcVQyb25mRXRRRTZJZStFMGo4bS8xYWtBSWhBSlpGTGw4bUhmNElrbEJFcnFLcFAwNkVPMGJjYUU3bTNROEltOXgwTk56YghYMFYwEAYHKoZIzj0CAQYFK4EEAAoDQgAEcELI3BPUUOpRiaWWkwy1S8/Du9zUH5T5hI14edsN2laxrnDmlVrB6bxMDtaO3nNkbXVRP+vqvKj42Mi4w3zvnA==</cbc:EmbeddedDocumentBinaryObject>
</cac:Attachment>
</cac:AdditionalDocumentReference>
2. And sometime its get scanned, but VAT amount is not displayed in the QR Code.
We are also getting the same issue, the QR code used to work in older versions, but we are getting the issue in the newer ones. It shows loading for a long time and then shows a message “Unable to Verify”.
The app gets stuck for a few minutes, we are unable to press the done button when it comes. We have to wait for some time for it to be enabled.
@Ankit_Tiwari We are also facing the same issue, it’s giving us the error as “Unable to Verify”, please find below details:
OS: Android
Version : 1.5.2
Updated on 9 July 2024
QR string : 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
Results from ZATCA Mobile app : “Unable to verify”. Earlier the same QR was giving the desired outcome.
