API Timeouts for clearance and reporting endpoints

Clearance and Reporting
1

Hi ZATCA Team,

Today (Jun 14 2025) we have are facing frequent API timeout from the clearance and reporting endpoints. This issue seems to be random and is affecting of our taxpayers. The error happens for a few minutes and then works again and the cycle repeats.

Although, we are not facing a complete blockage of our e-invoicing process it is causing issues related to delays in API responses back to our client systems. Requesting you to please take a look into this so that it does not regress further resulting in a complete downtime of our system.

Reporting API: https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/reporting/single
Clearance API: https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/clearance/single

Error Message we are seeing: ClientOSError: [Errno 104] Connection reset by peer

1 Like
2

Yes, There are time-outs / connection reset seen today.

1 Like
3

Hi ZATCA Team,
We are also facing the issue..!

1 Like
4

We are also facing same from today morning onwards.

pls give solution @Ankit.K.Tiwari

5

Hi ZATCA Team, Please help
I am also facing this issue and some time api take 12 to 15 seconds.

6

@Adithya_Raviraja @anusv @vjsrdev @itsmeali7978 @Abhishek abidjamil concerned teams are investigating, but overall incoming traffic is very close to the usual. Have you done any investigations at your end? Please provide sample request, response and IP address on sp_support@zatca.gov.sa

7

@Adithya_Raviraja @anusv @vjsrdev @itsmeali7978 @Abhishek abidjamil Once you send the sample request, response and IP address to sp_support@zatca.gov.sa please confirm here.

8

We are also facing same from today morning onwards.(14-07-205)

pls give solution @Ankit.K.Tiwari

9

Dear @Ankit.K.Tiwari ,
Still the issue exists . Please take necessary actions to resolve it.

10

Dear @Adithya_Raviraja
Whether your issue resolved ?

11

Since yesterday morning ,We are also facing this issue.
Any update on the resolution?

12

we have been facing since yesterday at 8:12 AM, We are unable to provide e-invoices from our HHC system due to this problem.

While executing the ZATCA invoice clearance process in Odoo, we encountered the following error:

Traceback (most recent call last): File “/opt/odoo14/bmb-addons/bmb_zatca/models/invoice_queue.py”, line 94, in _clear_zatca_queue invoice.invoices_clearance_single_api()
File “/opt/odoo14/bmb-addons/bmb_zatca/models/account_move.py”, line 1589, in invoices_clearance_single_apiraise exceptions.AccessDenied(e)odoo.exceptions.AccessDenied: (‘Connection aborted.’, OSError(“(104, ‘ECONNRESET’)”))

It appears that the connection to the external ZATCA API is being unexpectedly closed during the clearance process, resulting in an ECONNRESET error.

Could you please help and advise on any actions we should take to resolve it?

13

Hi Team,

We are also facing the same issue with some of our customers since yesterday evening. api timeout. we already send request and response on your given email id. Kindly please check

14

Dear Mr. @Ankit.K.Tiwari same issue as described in the post still persist.
Kindly look into it.

Thanks,

15

We have sent the request and response that we are receiving from api.

Please check the issue and revert back asap.
As its already affecting invoice posting.

16

We are still facing the same issue since yesterday midnight. In our case we are not getting any response on our requests for both (reporting and clearance)

@Ankit.K.Tiwari kindly help.

17

We have also share two sample requests and response for the same at sp_support@zatca.gov.sa

18

@Ankit.K.Tiwari this has been sent from our side.

19

@Adithya_Raviraja @anusv @vjsrdev @itsmeali7978 @Abhishek abidjamil @umarali @sharoon @Abdelfattah @NirmalKumar @mohdzeeshan5c0 @sidiq if not already shared, please share sample request, response and IP address via sp_support@zatca.gov.sa

20

@Ankit.K.Tiwari It is done from my side. Thanks.