Issue reporting and clearing invoices

Clearance and Reporting
1

From around an hour a ago we noticed that ZATCA server doesn’t respond to our invoice reporting requests. Any idea ?

1 Like
2

We are facing the same issue for all our clients!!!

3

We are facing too.

“Connection reset” Issue

please update us once its live.

4

All our clients are also facing the same issue!
“WebException ERROR - Message resp: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host”

5

We have been facing an issue for the last 1 hour where invoices are not getting cleared on both the ZATCA Simulation and Production portals.

The system is not responding, and the connection gets interrupted during invoice submission. As a result, no clearance response is being received.

We kindly request the ZATCA team to look into this matter and advise if there is any ongoing issue or maintenance activity.

We are holding invoice submissions until the service resumes normally.

Thank you.

1 Like
6

Here is same error message

“Connection reset” Issue

7

We are also experiencing the same issue with multiple invoices that we are attempting to generate on production. Please check and resolve this on priority.

8

Dear @All

Thanks for sharing your concerns, please note that our team working on it and we will get back to you ASAP.

Appreciate your understanding.
Ibrahem Daoud.

9

Today also the server is not responding, I noticed only the simplified invoices !!

10

Facing the same issue today as well

11

both reporting api and clearance api are not working from 2pm onwards

12

We are also facing the same issue today.

13

Dears @Somesh , @shihabudheenk , @hemanthsr , @mekhlafy

Thanks for reaching out,

To provide comprehensive support as usual, can I kindly ask you to share the APIs that you are using??

Thanks,
Ibrahem Daoud.

14

@idaoud Both below APIs are throwing error

https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/reporting/single
https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/clearance/single

15

@idaoud we are using the below end points

https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/reporting/single
https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/clearance/single

16

We are using the below end point
https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/reporting/single
https://gw-fatoora.zatca.gov.sa/e-invoicing/core/invoices/clearance/single

18

For the past hour, we have been facing a problem where invoices on the ZATCA Simulation and Production portals are not being cleared.

When submitting an invoice, the connection is lost and the system is not responding. Consequently, no response regarding clearance is being received.

19

@All

Thanks for your reply.

Please note that our team is currently working on it, will let you know once it resolve will reach out to you, Main while Kindly re-submit your invoices .

Thanks for your understanding.

Ibrahem Daoud.