ZATCA server is down

XML and business rules
1

Hi community!

we are experiencing connection errors (‘Connection aborted.’, ConnectionResetError(104, ‘Connection reset by peer’)) which blocks us from generating invoices thus blocks a lot of our business units to operate normally. can you invetsigate and fix please? we have thousands of blocked invoices.

thanks and regards.

2

Salam,

As per update from Zatca at 16:32 PM Today, Clearance and Reporting API is down for time been and they are working on it.

Regards

3

@Maala @ahmdmm all concerned teams are continuously working to resolve the issue.

4

@Ankit_Tiwari could you please provide us with an update

5

@GajjalaKullayappa if you are up, please try now and respond here.

6

Hi @Ankit_Tiwari , we are still unable to submit/generate invoices on production. Could you please help with an update.

1 Like
7

@Ankit_Tiwari still invoices are not getting generated on prod. Please look into it

8

We are still facing the issue as well, few of the attempts did pass, but most of them are failing.

9

@Ankit_Tiwari Still the same, its almost around more than 15 hours and we have not got any solution, please help here to get this checked and resolved on priority.

1 Like
10

Still i m not able to repolrt invoices … its showing the same error

1 Like
11

@Ankit_Tiwari ,

Please can we have an ETA on the resolution please?
Also please do let us know if need to do anything at the moment or have to wait until the issue get fixed at ZATCA end ?

12

hi @Ankit_Tiwari , is there any update on this issue? We are still unable to submit the invoices. Please share the resolution timeline for this issue. Thank you.

13

Dear @Ankit_Tiwari

Could you or someone from your team please provide an update on the current status of the issue? Many of our customers are requesting information and an estimated time for resolution, so any updates you can share would be greatly appreciated.

14

It is fixed, I could send an invoice to ZATCA just now.

15

Yes! it working now :waving_hand:

16

Dear @Ankit_Tiwari

The error is still present. Maybe the server isn’t reliable. Please, could you update timeframe when it will be ready?

our total business stops can’t make invoice

17

Dear @Ankit_Tiwari

The error is still present. Maybe the server isn’t reliable. Please, could you update timeframe when it will be ready?

our total business stops can’t make invoice

18

The service is working fine now