ZATCA server is down- Issue reporting and clearing invoices

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Since around 7 PM KSA time yesterday, we have observed that the ZATCA server has not been responding to our invoice reporting requests. As a result, all submitted invoices are either remaining in a pending state or failing with the error shown below. This issue is impacting all of our clients, and we request your urgent attention to resolve it as soon as possible.

io.github.resilience4j.circuitbreaker.CallNotPermittedException: CircuitBreaker ‘zatca-service’ is HALF_OPEN and does not permit further calls

{ “errors”: [ { “errorCode”: “8001”, “errorMessage”: “Transmission to ZATCA failed due to server issues and the invoice is in processing state. Please attempt the same invoice without any changes after some time.”, “errorSource”: “ZATCA” } ] }

2

Morning @GajjalaKullayappa

Thanks for reaching out,

Can you confirm that you are still facing the same response even when re-submitting?

Thanks,
Ibrahem Daoud.

3

Hi @idaoud, Good Afternoon

Still, we are facing the same issue, unable to generate the invoices

4

@Ankit.K.Tiwari We request that you review the issue, and we have also shared the request and response files via einv support email ID.

5

@idaoud
Looks good now

Thanks for the support