We would like to inform you that we have received numerous complaints from our customers stating that the Zatca platform has been completely out of service since 02:00 PM today, Aug 10, 2025, until the time of sending this message.
This outage has disrupted our ability to provide our services as required, leading to customer dissatisfaction and impacting their business.
We hope you can urgently clarify the reasons for this outage and the expected timeframe for resuming service.