Getting 500 Error from ZATCA In PROD

[paganapathy]

Hi @Ankit.K.Tiwari / @idaoud / @Majd_Alawadi / @Aturkistani, / ZATCA Team,

we have started received 500 error from ZATCA in PRODUCTION Portal.

could you please check.

Is any1 facing the same issue?

[githin]

We are facing the same issue as well.

I saw somewhere that there was supposed to be maintenance on June 12. Could this be related? Can anyone from the ZATCA team confirm if there is an ongoing maintenance activity or known issue?

Thanks.

[paganapathy]

Hi @githin
do you have details, please share the same. from what time maintenance starts? what time it ends?
share those details, it would be helpful to communicate to our Stakeholders!

Hi ZATCA Tech team / @Ankit.K.Tiwari / @idaoud / @Majd_Alawadi / @Aturkistani,
could you please confirm the same is there any maintenance scheduled from ZATCA side? whats the start time and end time for the same?

if its entire day (12/06) we have to inform our vendors to stop submitting the transactions?

Thanks in advance!

[githin]

Notification of downtime of Fatoora APIs

Dear Zatca Team, @Aturkistani @Ankit.K.Tiwari @Afrah All of sister companies are receiving the notice of downtime of Fatoora APIs on 12,June,2026. Regarding that, need clarification whether we need any action from our side relevant to this downtime since we have scheduled jobs to synch the documents to zatca which has re-try mechanism implemented. So during the downtime, documents would not be able to submit successfully and once fatoora APIs are up and running , our system would re-try to s…

@paganapathy

[anusv]

Hi everyone,

This is the mail we received ,

Dear Taxpayer / Service Provider,

Thank you for contributing to the success of E-Invoicing project.

Please note that there will be a scheduled downtime of Fatoora APIs (Clearance APIs, Reporting APIs and Compliance APIs) from 03:00am 12JUNE, 2026 to 11:00am 12 JUNE, 2026 during which the APIs will be temporarily unavailable.

We strongly recommend you to make the necessary arrangements in coordination with concerned teams (either inhouse or 3rd party service provider) overseeing E-Invoicing APIs to temporarily hold the invoice submissions during the scheduled downtime between 03:00am 12 JUNE,2026 to 11:00am 12 JUNE,2026. You can resume back submission of invoices from 11:00am as usual without waiting for any further announcement from ZATCA’s side.

ZATCA’s team will be closely monitoring the systems and remain available for immediate assistance in case you face any challenges in submitting invoices after the scheduled downtime is over.

For questions or clarifications, contact 19993

Thank you for your understanding and cooperation.

[paganapathy]

Hi ZATCA Tech team / @Ankit.K.Tiwari / @idaoud / @Majd_Alawadi / @Aturkistani,

Any update when ZATCA PROD Service portal will be up?
Now we have stared received 403 error from ZATCA.

Could you please assist us here.. thanks!

[Sachin.Pathare]

Dear Zatca technical team, as downtime is over, the response from zatca is unexpected. Do we need to take any action here?

[anusv]

Hi team,

We are getting 403 as response .

[Soumya_48]

Dear Zatca Team,

We are receiving 403 Error for both Clearance and Reporting API post the downtime. Kindly fix this issue ASAP.

Zatca Response:

Attention Required! | Cloudflare body{margin:0;padding:0} if (!navigator.cookieEnabled) { window.addEventListener('DOMContentLoaded', function () { var c CC: @Ankit.K.Tiwari @idaoud

[Rajavel.A.S]

Hi Zatca team,

We are getting 403 with this html response:

[Ivan]

Hi Zatca Team,

We are also experiencing the same error, please advise.

403 error response:
You are unable to access zatca.gov.sa
Why have I been blocked?

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
What can I do to resolve this?

You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.
Cloudflare Ray ID: a0a7baa23fbcce00 * Your IP: Click to reveal 193.202.117.1 * Performance & security by {Cloudflare}

[anismmulla]

@Ankit.K.Tiwari I wanted to bring to your attention that it is now past 11:00 AM, and the ZATCA APIs are still down. This downtime is impacting our customer operations, and we would appreciate an update on the situation as soon as possible.

[anand.singh]

Yeah, we have been getting the same issue and now getting this

@Ankit.K.Tiwari @idaoud Kindly assist here.

[Abhishek]

Hi @Ankit.K.Tiwari , We are still receiving a 403 error. As a result, some invoices from yesterday could not be sync within the required 24-hour timeframe.

Could you please advise on how we should proceed to resolve this issue?

[gaji]

I guess the problem with Cloudfire: https://new.cloudflarestatus.com/

[mhaba]

Can anyone else confirm this behavior from there side?

Maintenance Notice – June 12, 2026

@Ankit.K.Tiwari @Majd_Alawadi Dear, When we try to consume the call from our service where we have not made any changes we receive 403 from ZATCA. But same thing when consumed our postman call gives us the response from ZATCA response in simulation and we are expecting the same behavior in CORE services. For reference “uuid”: “78b7e89d-14c5-431f-9457-360fcb4dfc87” “invoiceHash”: “Q3I5ik3OIBb6CTZoOpupFq6KW\/YHCi9yCw+KnPbLKzs=”

@gaji @Abhishek @anand.singh @anismmulla @Ivan @Rajavel.A.S @Soumya_48 @anusv @Sachin.Pathare @githin

[EGS]

Please inform us when the 403 error is resolved. Thank you for your efforts.

[mhaba]

@EGS Can you check this case to.

[Abhishek]

Still I receiving 403 statusCode, Please help

[mhaba]

I am also receiving it.

But can you confirm if it works from postman to?

As it will help ZATCA team to investigate this behavior.