API Timeouts for clearance and reporting endpoints

Clearance and Reporting
21

@Ankit.K.Tiwari
We have already shared the sample request, response, and our public IP via email to sp_support@zatca.gov.sa on today 1:05 AM.

Please confirm if the support team has received it. If not, let us know and we can resend the details.

Thank you for the follow-up!

22

@sidiq thank you, its received.

23

@Ankit.K.Tiwari
We have already shared the sample request, response, and our public IP via email to sp_support@zatca.gov.sa
Please confirm if the support team has received it.If not, let us know and we can resend the details.

24

We have already shared the sample request, response, and our public IP via email to sp_support@zatca.gov.sa

25

We have also been facing the issue on production since yesterday morning. Any update?

26

@Adithya_Raviraja @anusv @vjsrdev @itsmeali7978 @Abhishek abidjamil @umarali @sharoon @Abdelfattah @NirmalKumar @mohdzeeshan5c0 @sidiq @maryam could you please try now and confirm

27

Thank you very much, everything is now working as usual.

28

Thank you. Its working fine now!!

29

@Ankit.K.Tiwari

Thanks.Its working fine

30

Dear @Ankit.K.Tiwari
Because of this lot of invoices got sending delayed. Thank you , its working fine now.

31

Hi Ankit,

Yes it is working now. Thank you.

32

@Ankit.K.Tiwari Yes it is working now. Thank you.

33

Thankyou @Ankit.K.Tiwari, Its working now.

34

Dear All ,

I didn’t noticed any timeout’s nor our end users .. however when reveiewing the logs i found that there were actually some timeout’s .

Our system managed to solve the issue on it’s own because of the retry and time out machanism implemented .

I would suggest to implement a retry and timeout mecahnsim in your system so you won’t get any errors for small time out problems .

Logs for clearing
Logs for clearing864×734 14.7 KB

35

This is what we have done since the beginning of the integration with zatca, so we have not faced any disruption in our work.