Slow while reporting simplified invoices

Clearance and Reporting
1

Dear support ,

is there any issue in report simplified invoices , it takes about to 50 seconds while response coming back from zatca servers , tax invoices no issue with that it is fast

thanks

2

@hani we are also challenging the same issue.

3

yes issue since yesterday but not fixed until now

4

yes from yesterday evening

5

Hi Everyone, Also facing same issue from yesterday.

6

Hi @hani / @hani / @Abhishek

We are also experiencing the same issue. While submitting invoices to ZATCA, we frequently receive a “504 Gateway Time-out” error starting from 04/01/26 at 3:30 PM DST.

For the affected invoices, our system automatically resubmits them, but we then receive a “409 - Duplicate Invoice Submission” response. As per ZATCA guidelines, this is considered a successful invoice submission.

Could you confirm if you are facing the same issue?

@Ankit.K.Tiwari For your reference.

7

we got “504 Gateway Time-out” in some invoices , after retry many times it is accepted

8

We are getting 502,503,504 responses taking too much time for getting response

9

Dear @Ankit.K.Tiwari please any action on this .

10

Hi @Ankit.K.Tiwari please check this case! thanks in advance!

11

we are receiving this problem

REPORTING {‘validationResults’: {‘infoMessages’: , ‘warningMessages’: , ‘err
orMessages’: [{‘type’: ‘ERROR’, ‘code’: ‘Invoice-Errors’, ‘category’: ‘Duplicate
-Invoice’, ‘message’: ‘Invoice Hash Previously Submitted’, ‘status’: ‘ERROR’}],
‘status’: ‘ERROR’}, ‘reportingStatus’: ‘REPORTED_SUCCESSFULLY_EARLIER’}

started from 04/01/2026 please help

12

Dear ZATCA Team,

We have been experiencing timeout issues since last night, and the problem is still ongoing. We kindly request you to investigate and assist in resolving this matter at the earliest.

13

Dea @Ankit.K.Tiwari ,still facing same, give a solution asap

14

@yamanhusari @dev.cksatc @Abhishek @anusv @hani @itsmeali7978 @paganapathy @sameer @saqeralmuntser @EslamSamiH @AhmedGalal @ismailme33 @githin @prakash.sathyamurthy ZATCA’s teams are investigating the issue, we will keep you posted on the updates.

1 Like
15

Is there any update regarding the timeout issue?

16

@yamanhusari @dev.cksatc @Abhishek @anusv @hani @itsmeali7978 @paganapathy @sameer @saqeralmuntser @EslamSamiH @AhmedGalal @ismailme33 @githin @prakash.sathyamurthy @muneera_salah could you please try now and confirm if issue is resolved?

1 Like
17

yes it is fixed , thanks for your support

18

still we are facing the same,

19

@yamanhusari @dev.cksatc @Abhishek @anusv @hani @itsmeali7978 @paganapathy @sameer @saqeralmuntser @EslamSamiH @AhmedGalal @ismailme33 @githin @prakash.sathyamurthy @muneera_salah can others please try and confirm

20

Dear @Ankit.K.Tiwari

We are getting timeouts still but in a lesser number.