503 Service Unavailable Error on Fatoora Platform (Production)

Clearance and Reporting
23

CallClearanceAPI() i not working IsSuccess=false without any error message

25

We hope you are doing well.

We would like to kindly inform you that our customers are currently facing difficulty in submitting invoices on the ZATCA portal. They are receiving errors during the submission process.

We would greatly appreciate it if you could please look into this matter and provide your support at your earliest convenience.

Thank you for your kind cooperation.

26

we are also facing the same problem

28

Dear @Ankit.K.Tiwari @idaoud @Aturkistani , please any expected Time to solve the issue and ZATCA service get back ?

29

We Have an issue posting invoices to Zatca since almost 4 hours, any feedback for resolving this please ?

30

Dear @Ankit.K.Tiwari @idaoud @Aturkistani

Kindly acknowledge the issue here.

Thanks,

31

Now its available for Me.. All the Invoice Get Cleared

32

@Ankit.K.Tiwari @idaoud @Aturkistani Can we have an ETA to resolve this issue, as all the invoices are going to fail or pending status

33

Hi, seems the API for Clearance and Reporting is not stable. please let us know if every thing is fine and stable, so we can proceed reporting and clearing all the pending invoices.

34

Hi @Ankit.K.Tiwari ,

We are facing 503 -Service Temporarily Unavailable Error across all the client for Reporting Invoice in PROD. Due to which our client invoice submission get hampered. Kindly fix this issue at earliest.

503 Service Temporarily Unavailable

503 Service Temporarily Unavailable

nginx
35

We are still facing 503 -Service Temporarily Unavailable Error

36

Hello Zatca Team, We are currently facing same issue ‘503 Service Temporarily Unavailable‘ while posting invoices. Please resolve as early as possible.

37

We are also impacted by this issue.

Since Feb 4–5, 2024, we’ve been experiencing intermittent failures in PROD while reporting/clearing tax invoices on the Fatoora Platform, mainly with:

  • 503 – Service Temporarily Unavailable

  • 504 – Gateway Timeout

  • Occasional SSL_connect / OpenSSL errors

  • Invoice submissions failing randomly, even with the same payload

This is affecting multiple clients and environments, and based on community reports, it appears to be service-side instability from ZATCA rather than implementation-specific.

Some users have mentioned temporary recovery, but we are still seeing disruptions, which suggests the API is not yet fully stable.

Requesting the ZATCA technical team to please:

  • Confirm once services are fully stabilized

  • Advise on any recommended retry/backoff strategy

38

We are also facing the issue on our clients’ end

39

Dear Team,
The system is up and running as expected
The B2B API is now functional.
The B2C API is now functional
Please try now
Thank you for understanding

40

Dear Team,
The system is up and running as expected
The B2B API is now functional.
The B2C API is now functional
Please try now
Thank you for understanding

41

Dear Team,
The system is up and running as expected
The B2B API is now functional.
The B2C API is now functional
Please try now
Thank you for understanding

42

Thank you for the update.

We have tested from our side, and the system is up and running as expected now.
Both the B2B API and B2C API are functioning correctly.

44

Yes its started working..

45

Hi @Majd_Alawadi
Thank you for the update.
Yes, our failed invoices have started resubmitting, and we are now receiving successful responses.