503 Service Unavailable Error on Fatoora Platform (Production)

Clearance and Reporting
1

Hi Zatca Team,
We are currently experiencing a technical issue with the Tax Invoice Clearance process via the Fatoora Platform. We would appreciate it if you could inform us of any ongoing technical updates or maintenance affecting the service response.

Issue Details:

  • Invoice Type: Tax Invoice (B2B).

  • Environment: Production.

  • Error Code: 503.

Thank you for your cooperation.

1 Like
2

Hi @Ankit.K.Tiwari / @idaoud / ZATCA Tech Team,

We are also experiencing this issue since 05/02 at 01:30 AM GST (Gulf Standard Time) to until now., due to which around 700+ invoices failed to submit.

Kindly look into this and take the necessary action at the earliest.
Is anyone else experiencing the same issue?

3

We are also having this issue since 04/02 at 21:30 PM UTC.

Please look into this urgently, as it is causing great impact in our operations

4

Dear Zatca team, we are also facing same issue. we are facing 503 SERVICE_UNAVAILABLE.

5

@Ankit.K.Tiwari

We are facing technical issue for Tax Invoicing. Below image for your reference.

Error
Error651×115 6.28 KB

6

We are also facing the same issue on both clearance and reporting API

7

Hi @Ankit.K.Tiwari
We are also facing same issue
Error : OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to gw-fatoora.zatca.gov.sa:443

8

Dear Zatca team, we are also facing same issue. we are facing 503 SERVICE_UNAVAILABLE

9

Dear zatca team,
we are also facing this issue. we cant connect any invoices

10

Hi Zatca Team,

we are facing issue like below,

KSA Response: statusCode 503 - 503 Service Temporarily Unavailable 503 Service Temporarily Unavailable nginx

11

Hi Zatca Team,

we are also experiencing the issue, getting error response as 503 Service Temporarily Unavailable.

please check and update.

12

(post deleted by author)

13

We are currently facing system issues with error codes E0025, E2096, and 503 on the POS.
In addition, the Opera Fiscal program is showing the error message: “Service temporarily unavailable.”

We also receive a message advising users to return to the previous page.

14

Hi Zatca Team,

we are also experiencing the issue, getting error response as 503 Service Temporarily Unavailable.

please check and update.

15

Dear zatca team,
we are also facing this issue.

16

Hi Team,

We are still not able to submit the invoices to ZATCA, any tentative time it will be normalized,

Thanks,

Tausif

17

Hi ZATCA team,

We have facing the same issue and is affecting e-invoicing for all the invoices.
Kindly look into this to take the necessary action as it is affecting the production environment.

Regards,
Anand Singh

18

Hello @Ankit.K.Tiwari

we are also facing issue with generating invoices. simulation working correctly

19

@Ankit.K.Tiwari
Dear we are also facing this issue at our side.

20

Dear @Ankit.K.Tiwari @idaoud @Aturkistani ,

Greetings!

We have been facing same issue since late night yesterday.

Receives response as below:

503: Service Temporarily Unavailable:

503 Service Temporarily Unavailable

503 Service Temporarily Unavailable

nginx

Kindly look into it asap.

Kindly give acknowledgement here if team is working on it.

Thanks,

1 Like