We still facing the same issue , we have many simplified invoices waiting to be sent
Yeah it is much worse now
Dear @Ankit.K.Tiwari still facing the same issue since yesterday , we have many simplified invoices (B2C) waiting to be sent with no response from ZATCA API side
Thanks for letting us know.
We are also facing this issue in our invoices.
We still facing same issue, one invoice is sent per 3 minutes
Dear @Ankit.K.Tiwari
Please update on this ..
Dear @Ankit.K.Tiwari we are also facing same issue since Sunday evening, we have large volume of simplified invoices (B2C) needs to report to ZATCA. Please resolve this issue ASAP.
We are also facing this issue, but its not in all B2C invoices,
Yes some get processed and some gives 504
We are experiencing the same issue. While submitting invoices to ZATCA, we frequently receive a â504 Gateway Time-outâ error starting from 04/01/26. As a result, 120 invoices have not been submitted to ZATCA.
For reference to not reported invoices within 24 hours can be ignored for these invoices.
Investigations are ongoing, the impact is only on Reporting API. The 24 hour validation will be relaxed temporarily till this issue is fixed so that there is no warning on rule BR-KSA-98 for Reporting Simplified Invoices beyond 24 hours of generation. We will keep you updated on developments
@yamanhusari @dev.cksatc @Abhishek @anusv @hani @itsmeali7978 @paganapathy @sameer @saqeralmuntser @EslamSamiH @AhmedGalal @ismailme33 @githin @prakash.sathyamurthy @muneera_salah @fareedulsahla @mohdzeeshan5c0 @Zaki1111 @Aminabadi @hanysalah @raedhosny @m.khatib.minerets @mhaba @Pratap3678 @mr_iffi @ameerST @Soumya_48 @ADEL1985 @anand.singh
Dear @Ankit.K.Tiwari Just wondering, is there a health-status page where we can check for service outages or updates? It would be really helpful, so we can quickly know if an issue is on your side and also let our clients check themselves.
Dear Ankit,
We are facing this issue as well. All clients are currently unsatisfied and we canât do nothing about it . We seeek you support on resolving the issues
Dear @Ankit.K.Tiwari
Any progress on this issue.
Validation on rule BR-KSA-98 (related to 24 hours) is now relaxed temporarily till this issue is fixed. ZATCA teams are continuously working to fix the time out issue. Apologies for the inconvenience.
@yamanhusari @dev.cksatc @Abhishek @anusv @hani @itsmeali7978 @paganapathy @sameer @saqeralmuntser @EslamSamiH @AhmedGalal @ismailme33 @githin @prakash.sathyamurthy @muneera_salah @fareedulsahla @mohdzeeshan5c0 @Zaki1111 @Aminabadi @hanysalah @raedhosny @m.khatib.minerets @mhaba @Pratap3678 @mr_iffi @ameerST @Soumya_48 @ADEL1985 @anand.singh @alabadi84 @Pratap3678
Dear @Ankit.K.Tiwari ,
the service is now gradually being restored. Thank you technical support team.
We hope to add a page that informs us of any upcoming technical updates or temporary service interruptions,
as suggested by our colleagues, so that our customers can check on the service
regards
Thanks @Ankit.K.Tiwari for updating us. We are waiting for some breakthroughâŚ.
Can you please test smaller payloads now and provide feedback?
@yamanhusari @dev.cksatc @Abhishek @anusv @hani @itsmeali7978 @paganapathy @sameer @saqeralmuntser @EslamSamiH @AhmedGalal @ismailme33 @githin @prakash.sathyamurthy @muneera_salah @fareedulsahla @mohdzeeshan5c0 @Zaki1111 @Aminabadi @hanysalah @raedhosny @m.khatib.minerets @mhaba @Pratap3678 @mr_iffi @ameerST @Soumya_48 @ADEL1985 @anand.singh @alabadi84 @Pratap3678 @hima223384 @mirzabdusalam1
@Ankit.K.Tiwari ,still no progress. Same as earlier