In case if few documents got uploaded to production environment with separate ICV series (i.e separate ICV series for Invoice and separate ICV series for Credit Note ). What should we do to fix previous uploaded invoices?
Hi, When you say few no idea how many are there if you want/can reverse all by passing credit notes/debit notes and again do setup and push. At the same time better to call your ZATCA account manager and ask him as well. thanks
Thank you @Malik , There are only 8-10 credit notes for which ICV are not in series as we were using separate ICV for credit notes… All invoices are in series.
If I will be facing this issue here are few ways I might consider to follow,
- Calling my ZATCA account manager and take his input sharing details with him and keep evidence of communition.
- Will create a ticket with ZATCA sending email to sp_support@zatca.gov.sa.
- As till 31-DEC-24 rules are relax no penality so will not take any action since tax reported and I have evidence as responses.
- I will create credit notes and then again report/clear using correct ICV to following same series.
ZATCA is a tax authority and purpose is to collect tax while keeping records now always keep proper audit trail so if any audit quesiton is there you will have a valid response.
thanks
I really appreciate your time. Thank You.
Yes i have already sent mail to zatca authority.