Not Cleared because of wrong VAT number

Clearance and Reporting
1

Hi,

In case if invoice got NOT Cleared because of wrong VAT number of buyer, what should we do after correcting VAT number, should we Re-Upload same invoice after signing again?

2

Hi, To resubmit in case of earlier errored you need to resubmit like a new invoice means invoice data will remain same but ZATCA related column will be updated like ICV, UUID etc. thanks

3

Dear @manjitkm ,
Thanks for reaching out,

To understand the case fully, kindly can you provide the below details:

  1. Which API Gateway that you’re hitting?
  2. Simulation or Production environment?
  3. Is the VAT on the invoice matches the config file VAT?

Can you elaborate more on all the steps followed in order to provide a response for above.

Note: It’s not mandatory to sign the standard invoice, the response will contain the cleared invoice signed by ZATCA

Thanks,

4

Hello Lina-alrehaili,

We have hit Clearance API in production environment , and because buyer/customer VAT number was 14 digit…it got failed/Not cleared. So should we upload new invoice with correct VAT number , new UUID, new PIH and new ICV, ?

5

Dear @manjitkm ,

Please send details of the invoices and CNs submitted with different ICV sequence through failure notification service Failure Notification Service Link and make sure to not re-upload credit notes again.

Thanks,

6

Thank You Lina-alrehaili1. I really appreciate it.

I have another questions:

In case if few documents got uploaded to production environment with separate ICV series (i.e separate ICV series for Invoice and separate ICV series for Credit Note ). What should we do to fix previous uploaded credit note with wrong ICV?

should we re-upload credit note with correct ICV series and current PIH, new UUID?

7

Dear @manjitkm ,

Please share an email to the ZATCA Support team with more details such as is the environment in production or simulation Enviromint, reason the difference between the sequence credit note, are the invoicing being shared with the same certificate (PCSID), and the time period of the issue?

SP support email: sp_support@zatca.gov.sa

++ @Ankit_Tiwari your kind input and confirmation on the above.

Best regards,
Lina

8

@manjitkm you should not re-upload credit notes again. Please send details of the invoices and CNs submitted with different ICV sequence through failure notification service Failure Notification Service Link

9

Thank you Ankit. I have another question,

We have hit Clearance API in production environment , and because buyer/customer VAT number was 14 digit…it got failed/Not cleared. So should we upload new invoice with correct VAT number , new UUID, new PIH and new ICV, ?

10

Hi @Ankit_Tiwari , As you mentioned i checked notification service link Verify taxpayer , but as its mentioned on page that we need to notify it if any issue hinder the generation of e-invoices so does it mean its for if invoice/documents are not uploading? or we can notify about previous wrongly uploaded invoices/documents?

In my case i need to correct my previous invoices/documents uploaded with wrong information.

Thanks

11

@manjitkm yes you can notify about previous incorrect submissions through failure notification. As mentioned earlier, you should not re-upload credit notes again. Please send details of the invoices and CNs submitted with different ICV sequence through failure notification service