If we receive a ZATCA-related email, such as “inaccurate city name in customer address” for a B2B invoice, is it mandatory to reply to that email? Or is it enough if we just ensure it is corrected in the next invoice, since the issue wasn’t intentional?
If a reply is required, please suggest a recommended response format. For example:
We acknowledge the feedback regarding the city name in the customer address. The issue was not intentional and will be corrected in the upcoming invoice submissions. Thank you for your guidance.