Dear Support,
if there is a technical error and the invoice not go on same day and after a week, they found it not went to ZATCA… what is the solution? Is it acceptable that the user to repost all on current day with mentioning in the reference for old date invoice? Also its for hospitality so in hotels week before guest has difference arrival dates? are they accepted?
Regards,
MohammedAnis M Mulla
In case of B2C invoices they are submitted on the same day within 24 hours, in case of B2B they are submitted within a total of 15 days of each month. if there is a technical error or failure kindly determine the cause of the technical error and ensure it is resolved, and in case where the invoice is rejected you must re-submit the invoices to ZATCA with the UUID, ICV and the invoice hash.
Thank you.
In addition to what “saalotaibi” has mentioned, if you cannot solve the issue within the said timescale, then you have to report the issue through the following link: