Getting 500 Error from ZATCA In PROD

Clearance and Reporting
41

We are still getting 403 for all requests

42

Hi ZATCA Team, Please update.

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Since maintenance started, we have been getting HTTP 403 on almost every request. No changes on our side — same certs/CSIDs that worked fine for days, and it’s hitting many EGS units across many taxpayers at once, so it’s not a single-cert issue.

Our traffic egresses from AWS eu-central-1 (Frankfurt), IPs: 18.185.221.250, 18.159.5.90, 18.157.129.251. Looks like a gateway/WAF/IP or geo restriction. Can anyone confirm whether these IPs are being blocked? Or could you whitelist those IPs?

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Hi @Ankit.K.Tiwari, @Majd_Alawadi @idaoud any timeline for the system complete recovery?

Things are still abnormal… We are now 6 hours ahead of your activity completion time.

45

Hello, the service is still down for everyone… Our servers are in Saudi Arabia, and we haven’t been able to contact Zatka.

46

Hi @Ankit.K.Tiwari / @idaoud / @Majd_Alawadi / @Aturkistani,/ ZATCA Team,

Any ETA on this issue?
Now, we started getting 520 Error in Both B2C and B2B Cases.
Please check. thanks!

47

Hello Dears,

How are you working now at your stores, still checks are open or you are closing it offline.

thanks

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Even our customers are also experiencing the same issue on the Taxilla platform while reporting B2C records.

Can we Please let us know what actions need to be done from our side.

50

Hi ZATCA Tech team / @Ankit.K.Tiwari / @idaoud / @Majd_Alawadi / @Aturkistani,

We kindly request you to provide us with an estimated timeline (ETA) for the resolution of this issue, as it will help us plan our next steps accordingly.

Thanks!

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Dear @Ankit.K.Tiwari @idaoud @Afrah @Aturkistani

Kindly let us know about the progress on this issue since we taxpayers are worried about 24 hours time limit of submitting B2C invoices and we are already overloaded with invoices in queue in our stores to be submitted to Zatca.

Thanks,

53

Hi @Shafeer ,
is it really up ? able to receive proper response?
we are still getting 520 error response from ZATCA..!

54

API calls are going through, even though ZATCA reporting is failing for me.

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Dear @Ankit.K.Tiwari @idaoud @Afrah @Aturkistani

We would appreciate an update on the progress of this issue and clarification on the potential consequences if the 24-hour submission deadline is exceeded due to the issue reported today.

Since ZATCA mandates that B2C invoices be submitted within 24 hours, any delay beyond this timeframe may expose us to compliance risks and potential penalties. Therefore, we kindly request regular updates on the status of the issue, as well as guidance on the implications should the deadline be missed due to circumstances beyond our control.

Keeping us informed will help us assess the situation, plan accordingly, and, hopefully, allow us to eat, sleep, and work with greater peace of mind while awaiting resolution.

Thanks,

56

Hello, can you provide us with the link to this report?

57

Hello Guys
Currently It seems like the whole domain is no longer available in the DNS
I don’t know if this is a part of on going fix or what but please even if you don’t have a clear ETA for the fix, just please keep us in the loop we would appreciate that

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It’s working now,

We got response from server and we are able to submit invoice

59

No response, the same problem persists.

60

the domain is still down