Facing outage from ZATCA APIs

Clearance and Reporting
21

It begins to work but very slow while posting , 1 invoice per minute

22

Hey ZATCA team, we are again facing issues after a brief window where invoices were getting reported. Please check this at the earliest, this is impacting our customers.

23

Kindly check again as it is working for us last invoice we sent 1 min ago got processed

24

Alhamdulillah, now it’s working fine.

25

working fine now. …

26

And even at the end no update from ZATCA team. This is not professional, as other people, customers are impacted and there are promises and SLA involved of the business.

The downtimes and outages should be cooperated with the customers…

27

We are also facing an Invalid Authentication Certificate error while reporting invoices in the Simulation environment.

The response we are receiving is:

{
  "type": "ERROR",
  "code": "Authentication-Errors",
  "category": "Invalid-Authentication-Certificate",
  "status": "ERROR"
}

The invoice is therefore not being cleared, and the response shows clearanceStatus: NOT_CLEARED.

Could you please check and advise us on the required action to resolve this issue?
@idaoud @Ankit.K.Tiwari

Thank you.

28

@idaoud
@Ankit.K.Tiwari
Any update?

29

having same issues now . unauthorized error.

anybody facing same?

30

Hello @Shzzamx and @itujar_it,

I am not the authoritative person to answer. But it seems to me that this is happening when the certificate of your EGS (device) expires. You should either renew the device, or you have to onboard the new device instead and use it.

This is not 100% correct/validated information, but these are my feelings and this is how we are handling it. Also the same error will appear, if the customer will revoke the device from ZATCA portal manually.

– Sergei

31

Currently we are facing 400 error in clearence api for some clients, do any one facing the same issue , its from 8 th October onwards

32

Please share your idea about this, a large set of invoices affecting this issue