Error when trying to clear invoice "Could not create SSL/TLS secure channel"

Clearance and Reporting
1

Dears ,

We are getting this errror only today :

Could not create SSL/TLS secure channel

Please advice .

1 Like
2

@idaoud @Lina-alrehaili1

Please advise

3

We also getting this error, please advise us because we cannot send any invoice from morning

4

Hello, Did you fix the issue? And please can I know what is the fix?

5

Hi again,

For me I managed to fix it by changing the machine in which the integration is sending the requests from … I don’t why is that happening and what is the relation .

Maybe one of ZATCA team can assist us and explain.

6

@Ankit_Tiwari

We also get this issue from last day onwards. How to fix this?

“Could not create SSL/TLS secure channel”

7

this issue is related to older windows in window 7 and windows 2008R2

1 Like
8

I am facing this issue on WCF but on console application it is working.

9

Solution Enable TLS and SSL on computer that has integration to ZATCA. Just go to Internet option-> Advance

10

We are having the same error since yesterday morning, please provide the solution to this error.

11

Dear Hadi and All,

Thank you for reaching out regarding the SSL/TLS error you are encountering.

Please note that for any 500-related errors, such as SSL/TLS issues, please ensure that you continue resubmitting the e-invoices as usual until a successful response is received (either 200 or 202) from ZATCA.

If the issue persists and you are unable to submit the invoices within ZATCA’s specified timelines, it is important to submit a Failure Notification through the following link:

Please note that our team are investigating further on this case to provide the necessary support. If you require further assistance, feel free to contact us.

Best regards,

12

Same error since 21st late night. Please take proper actions to fix this global error!

13

@Gamal, same case here. Our last successful submission was on Dec. 21, 2024 around 11 p.m. After that, all failed!

14

@menandro @khaleel316k @suhaibusmani @Gamal @jeffersonpc @Hadi @moatazmohy @AmrSobhy @itsmeali7978 @almizan please share full request, response and IP address through email id sp_support@zatca.gov.sa with subject “Clearance API - Could not create SSL/TLS secure channel”.

15

@menandro @khaleel316k @suhaibusmani @Gamal @jeffersonpc @Hadi @moatazmohy @AmrSobhy @itsmeali7978 @almizan please share full request, response and IP address through email id sp_support@zatca.gov.sa with subject “Clearance API - Could not create SSL/TLS secure channel” .

16

@menandro @khaleel316k @suhaibusmani @Gamal @jeffersonpc @Hadi @moatazmohy @AmrSobhy @itsmeali7978 @almizan please try now and confirm, issue is resolved from ZATCA’s side

2 Likes
17

Solved in our side
Thank you

18

Yes issue is resolved. But there is slowness in submission and some of the requests are submitting in second or third attempt.

19

i have this error and solve by update windows server