Hello @Ankit_Tiwari, Greetings. This is to bring to your kind attention that about 6 of our e-invoice subscribers have been complaining about delayed response from the Fatoora portal for invoices being uploaded post 5pm. We have checked our logs for the month of February 2025 for one of our subscribers and found that there are delays upto 60000ms in few cases. Request your kind attention on the same. I can share the logs with you on demand.
@shailesh91178 please share the details of sample request, response and IP address with support team. Also please join Q&A session today from 1. to 2.30pm KSA time using linkJoin meeting
Thank you for your response @Ankit_Tiwari . I will share the log with the support team as directed. Request you to share the email id to which I can send the details. Thank you for the invite to attend the Q&A session. I could not attend as I was traveling.
sp_support@zatca.gov.sa
E-invoicing@zatca.gov.sa
Thank you so much for your kind response and help @Ankit_Tiwari