Blank error message in EInvoice generate response

Clearance and Reporting
1

Hi ZATCA team,

Today on 31st March, 2024 we are observing a lot of E-Invoices are failing with a blank error message. We validated the invoices using the ZATCA web-based validator and the SDK and no errors were found but when they are submitted to ZATCA we’re getting a blank error message.

The response is ‘Not Cleared’ or ‘Not Reported’ but the error message is blank.
This is not happening for 100% of the invoices but for a few invoices only.

Is this an intermittent issue or something is incorrect in the payload?
If it is intermittent then please advice if the same invoice can be Cleared in case of retry. We’re planning to retry all such invoices that have failed with this blank error message to validate this hypothesis.
Please let me know if you need the xml payload as I’m unable to attach json or xml in this thread.

@Ankit_Tiwari please help.

1 Like
2

Just Re-Send the invoices again

3

We did resubmit all the invoices that failed with blank error message and they got Cleared/Reported. What was the reason for this error message as we didn’t know if it was a failure because of which we had to regenerate the ICV, UUID and PIH.

4

Actually like this errors can be happen - shortly - as a result of tech. issues & modifications, and it will resolved, actually any re-sending becasue of rejection - need a new ICV, UUID and PIH … (BUT actuall That time we didnot do this)