Not Reported & Not Cleared status without any error msg from the ZATCA API

Clearance and Reporting
1

We have encountered an issue with the ZATCA API regarding the status of certain invoices. We are receiving “Not Reported” and “Not Cleared” statuses from the API without any accompanying error messages.
Upon thorough investigation, we have determined that there are no issues from our end, and these invoices were successfully submitted in the simulation environment. However, we are unsure about the next steps.

  1. Can we resubmit the same invoices without changing the invoice numbers?

    “result”: “{"validationResults":{"infoMessages":,"warningMessages":,"errorMessages":[{"type":"ERROR","code":null,"category":null,"message":null,"status":"ERROR"}],"status":"ERROR"},"reportingStatus":"NOT_REPORTED"}”,
    “httpCode”: 400
    }

2 Likes
2

@Ankit_Tiwari , Can you help us by providing the resolution for the Invoice that are stuck due to this error, can we resubmit the same invoice again or should we process a new invoice.

3

Dear @sameer , yes please resubmit the same invoice without making any changes.