We would like to inform you that we have received numerous complaints from our customers stating that the Zatca platform has been completely out of service since 07:00 AM today, Aug 23, 2025, until the time of sending this message. This outage has disrupted our ability to provide our services as re…

@idaoud and @Ankit.K.Tiwari we are fang the same response code error 200 and response body = NULL since yesterday early morning and the issue is still appear and cause stopping for our customers the sales operation since they couldn’t generate the invoices as usual. please we are waiting your resp…

Many of our clients are facing the same issue. We didn’t take this situation into account, because we didn’t expect it in the first place, and our system considers the standard invoice to be neither cleared nor rejected nor accepted. So please guide us on what we can do so that the chain is not af…

@mnuaimi @m.khatib.minerets @hemanthsr could you please share some sample hash values and screenshot of exact response from API call from ZATCA?

Dear @Ankit.K.Tiwari , I hope this message finds you well. We are currently receiving the following response for all of our clients when connecting to the ZATCA API: {StatusCode: 401, ReasonPhrase: 'Unauthorized'} Could you kindly provide us with more details regarding this issue? Additionally, we …

Dear All, any Updates about This Issue?

[image] Empty response body from reporting API Clearance and Reporting Thanks @Ankit.K.Tiwari . Some hash values for a sample of invoices: Z83clqG+jut7z/qb+KcggkLh4MaqHf4Iuo+IOhHiO4E= gnNmVqpllWjBQ8Y7m+kOLkZ7qi8aY/ykyohmOT9Xd9Q= hNRDejR4tYB9awomgr1pfREfIFzfz…

[image] ahmed.shawky: Dear All, any Updates about This Issue? Dear @Ankit.K.Tiwari , We are facing the same, any updates please?

Dear @Ankit.K.Tiwari , we are experiencing the same for our clients. Do you have any updates on this?

Dear @Ankit.K.Tiwari , @idaoud I have already updated the SDK version but the issue is still the same. If I bypass the Compliance API and directly call the Clearance API, it works fine without any problem. But since Compliance API is mandatory for checking invoice status, the Unauthorized (401) resp…

Dear @Ankit.K.Tiwari , @idaoud , We are also facing the same issue where we are getting null response from Zatca but the status marked as 200 for both REPORTING and CLEARANCE api. Kindly please help one this.

Zatca API service error

Clearance and Reporting

mnuaimi August 24, 2025, 7:50pm 9

Topic		Replies	Views
Empty response body from reporting API Clearance and Reporting	16	524	September 3, 2025
No Response from ZATCA Servers for Some Clients Clearance and Reporting	12	359	November 27, 2025
Empty response body from reporting API(Critical Issue – Response Code 200 with Empty Body Since 23-08-2025) General	6	285	September 7, 2025
Service Unavailable – ZATCA API Down Clearance and Reporting	18	983	November 12, 2025
ZATCA API service Down Clearance and Reporting	10	374	August 29, 2025

Zatca API service error

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