Sales invoice missing the reference header of the prepayment

Clearance and Reporting
1

We are using prepayment a lot in our work and lately we discovered a wrong data in the xml related to the adjustment of the sales invoice prepayment :

  • We send the prepayment correctly.
  • We send the sales invoice missing the header reference of the prepayment.
  • We send the sales invoice includes the details list of the prepayments correctly .

And this make the xml and the QR code not correct and this is happening from the beginning of the integration with ZATCA feb 2024 .

The transactions in our system is correct and the invoice we are printing and gave to the customers are correct .

Can someone advise what we can do in this case as the transactions are huge and old .

2

@PrHussienah please send details on email to sp_support@zatca.gov.sa or E-invoicing@zatca.gov.sa. If you have a relationship manager from ZATCA, then copy RM.