I have 3 questions that I would like you to help me answer, thank you.
We started interacting with the Authority’s system to send production invoices. Our company is affiliated with the Ninth Group.
Question 1:
We submitted two B2B invoices, and we received a successful response from your API without any errors. But when logging into our account on the platform: https://fatoora.zatca.gov.sa , we do not find the invoices icon, as shown in the attached image.
Please note that the first invoice was dated 1-9-2024 and the second was dated 9-9-2024.
We want to know the reason. Are we doing something wrong?
Question 2:
We sent the reference number incorrectly in the two invoices due to a technical error with a duplicate number in two invoices (No. 1), knowing that the sequence of invoices is supposed to go in a sequence like this, for example: 123257. How can we correct the error in the two invoices?
Question 3:
Through our system, the user creates multiple invoices and then sends them to the authority. Do we need to send them in order of invoice number, or can we send invoice 3 for example and then invoice 1?
We submitted two B2B invoices, and we received a successful response from your API without any errors. But when logging into our account on the platform: https://fatoora.zatca.gov.sa , we do not find the invoices icon, as shown in the attached image.
Please note that the first invoice was dated 1-9-2024 and the second was dated 9-9-2024.
We want to know the reason. Are we doing something wrong?
>> It is normal and since you have response keep that with you and signed XML displaying on portal had issue and seems still it is there.
Question 2:
We sent the reference number incorrectly in the two invoices due to a technical error with a duplicate number in two invoices (No. 1), knowing that the sequence of invoices is supposed to go in a sequence like this, for example: 123257. How can we correct the error in the two invoices?
>> Kindly share you are talking about ICV or something else and how duplicated. You can create credit note to make adjustment to existing invoice while your ZATCA app must keep all activity log and data.
Question 3:
Through our system, the user creates multiple invoices and then sends them to the authority. Do we need to send them in order of invoice number, or can we send invoice 3 for example and then invoice 1?
>> Assuming you have an accounting application or any ERP in which invoices will be created. Say for example A,B,C while B still not approved or pending due to any reason while A and C are ready to send to ZATCA. Now when you will push to your ZATCA application local table you will push with A=1, C-2 and then send to ZATCA. later will push B=3 so you have a complete audit trail and it is valid where B2B you can report till 15 of next month of invoice date. thanks
Let me explain more through an image with the XML data below:
The invoice number in our ERP is 125832 as an example and it increases by 1 automatically.
We started sending the first two invoices and both of them are duplicated and have the same number “1” as IRN and also “1” in ICV (as in the image below). This was done by mistake , and the response from zatca api was success for both of them !
Now what are we supposed to do to correct the error and start our sequence of invoices that start with 125832, Is it in the ICV field or in the ID field (IRN) ?
And if we want to correct the error by making a credit note, what are we supposed to put as numbers in the IRN and ICV fields, knowing that our system gives a different number for the credit note and not the same sequence in invoices
