QR code scanning issue on invoice hard copy

QR code
1

Dear Team,

One of our client having issue in scanning the QR on printed Hard copy of the invoice
whereas they are able to scan the soft copy.
Due to this issue their customers are not accepting the invoice, please suggest us asap.

Since the invoice is B2B invoice where the QR will be generated by Zatca, we are unable to identify the issue.

2

@sameer most likely cause could be size of QR Code that is visualized on the hard copy and print quality.