Onboarding Inquiry

Onboarding, renewal and revocation
1

Dear Fatoora Developer Community,

We have successfully tested our integration solution in the test environment and moved to testing in simulation. However, After following the steps provided to onboard a test solution, no solution seems to be onboarded on the portal. Hence, we would like to confirm whether the steps followed were correct and identify where we might have gone wrong.

First, we generate the OTP from the portal, then the CSR (the openssl config for the CSR will be attached below), and request a CCSID and the PCSID. We also tried checking for compliance using the Compliance API which returned with 202 status “REPORTED” but no solution appears to be onboarded on the portal. Where could the issue be in this case? Also is there a restriction on the VAT Numbers which can be used in the simulation environment? As in test mode some API endpoint such as the Reporting API only accepted the default test VAT Number.

We appreciate any help regarding this.

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(Openssl Config for the CSR)

Best Regards,

Abdalla.

2

Dear @Abdalla_Elg

Thanks for reaching out, welcome to our community.

To provide comprehensive support as usual, can I kindly ask you to elaborate more with mentioning the exact detailed steps you followed along with the errors that you are receiving mentioning the exact endpoints will help us to understanding your concerns.

Thanks,
Ibrahem Daoud.

3

Dear Ibrahem Daoud,

As I mentioned in my post, the issue is not an error, but rather than the EGS Unit doesn’t show on the Fatoora Portal as onboarded (currently shows no onboarded units in simulation mode). Please let me know if you need any more information in order to help me fix this issue.