Issues with Device Visibility and XML Invoice Rejections

Clearance and Reporting
1

Hello Developers,

I successfully completed the process in Simulation Mode using the ZATCA E-Invoice system and obtained the SCID after entering the correct OTP. However, I am encountering the following issues:

1. Device Not Appearing on Platform

Even after successfully completing the process and obtaining the SCID, the device does not appear on the platform.

2. Rejection of XML Invoices

  • Invoices submitted in XML format are being rejected without any error messages.
  • These invoices were validated using the ZATCA Invoice Testing Platform, which confirmed that there are no syntax or content errors.
  • Despite meeting all validation requirements, the invoices are not being accepted when submitted.

Questions:

  1. Why is the device not appearing on the platform after obtaining the SCID?
  2. What could be the reason for the rejection of XML invoices without any error messages, even though they pass validation on the testing platform?

I would appreciate any insights or guidance from the community to resolve these issues.

Thank you!