In case of any incidents, technical errors, or emergency matters in E-Invoicing solution which hinder the generation of Electronic Invoices or Electronic Notes, what shall the taxpayer do?

Clearance and Reporting
1

In case of any incidents, technical errors, or emergency matters in E-Invoicing solution which hinder the generation of Electronic Invoices or Electronic Notes, what shall the taxpayer do?

2

In case of any incidents, technical errors, or emergency matters in your E-Invoicing solution which hinder the generation of Electronic Invoices or Electronic Notes, taxpayers are required to notify ZATCA using the service https://zatca.gov.sa/en/EInvoicing/FailureNotifications/Pages/VerifyTaxpayer.aspx Once the system failure is resolved, all the transactions that took place during the system downtime should be cleared/reported in compliant XML format.

3

@Ehab, if there is a technical error and the invoice not go on same day and after a week, they found it not went to ZATCA… what is the solution? Is it acceptable that the user to repost all on current day with mentioning in the reference for old date invoice? Also its for hospitality so in hotels week before guest has difference arrival dates? are they accepted?

Regards,
MohammedAnis M Mulla