“As per ZATCA regulations, the Credit note should be less than or equal to the actual invoice amount”, I would like to point out the following:
In the Airline industry, a passenger buys a ticket which is given a certain ticket number. At a later point of time, the passenger may decide to alter the itinerary of his trip for instance, which ends up with an additional fare difference the passenger must pay for the alteration. Consequently, a new ticket number is assigned instead of the initial one. For whatever reason, the passenger decides to cancel his trip and refund his ticket. Thus, in terms of reporting, the before mentioned transactions will be reported as follows:
B2C Sales File: Ticket Number 220 1234567890, Issue Date: 10-JAN-23, Fare: 10,000.00 (initial purchase)
B2C Sales File: Ticket Number 220 5678901234, Issue Date: 10-Feb-23, Fare: 3,000.00 (Fare difference for fare alteration)
B2C Refund: Ticket Number 220 5678901234, Issue Date: 15-ARP-23, Fare: 13,000.00 (Total fare of the purchased itinerary)
So, what appears as Error “invoice identifiers exceeded actual invoice amount” correspond to the a.m. example.
Said in other words, the Refund record in the file is actually correct but can’t pass the plausibility check the system performs.
