Duplicate Invoice Number Submitted to Production by Mistake – How to Correct?

Clearance and Reporting
1

Hello,

While performing database restoration for testing, we mistakenly re-submitted an invoice to the production environment instead of the simulation environment.

The second submission used the same invoice number as a previously cleared invoice but had different customer and amount details.

We understand invoice numbers must remain unique, but this duplicate was submitted in production by mistake and does not represent a real commercial transaction.

Questions:

  1. What is the recommended procedure to fix this in production?

  2. Should we issue a credit note for the incorrect invoice?

  3. Any other steps to ensure compliance?

Thanks in advance for your guidance.

2

@alialjabal to reverse an incorrect invoice submitted to Production, you need to send a credit note to Production. recommended way to reverse an invoice is to create a replica and change the invoice type code from 388 to 381.

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