Duplicate invoice submitted with same invoice reference number , invoice counter value but different invoice hash and Previous Invoice Hash

Clearance and Reporting
1

Hi ZATCA Team,
We have noticed that from our system , 5 Electronic invoices were submitted twice to ZATCA production server with same invoice reference number , invoice counter value but different invoice hash and Previous Invoice Hash. Can you help us with what we can do ?

2

Hi, Better discuss with your account manager. thanks

3

If you’re sure that these invoices are sent twice, then you can issue credit notes to cancel them.

4

Salam,
Here is my question that if an invoice is reported twice means in accounts it is single invoice but in ZATCA reported twice. Now the suggested credit note will be created where as in accounting application it can’t be created as there no duplication. Now just to adjust double reporting in ZATCA so how and where this CN need to be created?
thanks

5

I don’t know how things are running internally in your system, but, I recommend the following:
The system must be 100% in synchronization with ZATCA, this means that you only send the invoice one time once it is approved. The system has to have a mechanism of not sending any invoice that is already sent and accepted (with/out warnings).
In your current case, you can manipulate the CN from outside the system, you issue it and send it using any external tool (e.g. postman) so that it doesn’t affect your accounting system.

6

Salam,
It is not related to me but the actual post by @abaset but throught this scenarios might need to be discussed. Thanks

7

Good points @Malik and @Hadif . I spoke to ZATCA and they said that we need to raise the credit notes for these invoices . No issue on accounting side as well . We just issued credit notes to cancel the invoices and issued again with new invoice numbers and we submitted to ZATCA again .