Compliance check already completed

General
1

Dear Team,

We are facing an issue with one of our customers while attempting to onboard a device. The customer operates multiple branches and issues invoices for each branch. We successfully onboarded one branch, but when attempting to onboard the second branch, we encountered the following error message. Please advise on how to proceed.

We got the same issue for each Document Type: STANDARD, STANDARD_CREDIT_NOTE, and STANDARD_DEBIT_NOTE.

{
“data”: {
“validationResults”: {
“errorMessages”: [
{
“type”: “ERROR”,
“code”: “Submitted before”,
“category”: “Compliance-Check”,
“message”: “Compliance check already completed for STANDARD_CREDIT_NOTE..”,
“status”: “ERROR”
}
],
“status”: “ERROR”
},
“reportingStatus”: “NOT_REPORTED”,
“clearanceStatus”: null
},
“govStatusCode”: 406,
“msg”: “CONNECTION_NOT_ESTABLISHED”,
“reasonStatusCode”: “Not Acceptable”,
“success”: false
}

@Ankit.K.Tiwari Appreciate your prompt response. Thanks.

2

Did you get the solution

3

Dear @Roohul-Amin-Seidor

Thanks for reaching out,

To provide comprehensive support as usual, Can I kindly ask you to share the exact full request and full response via below mail:

SP mail: sp_support@zatca.gov.sa

Thanks,
Ibrahem Daoud.

4

Hello, I am getting the same issue while registering a second company(which is under other group company that i had registered before). SO I am getting similar error, what could be the issue?