Onboarding new device problem Missing-ComplianceSteps

while im onboaring new device for simplified and tax invocies im getting this error

Production CSIDs final {‘code’: ‘Missing-ComplianceSteps’, ‘message’: ‘The compliance certificate is not done with the following compliance steps yet [simplified-compliant,simplified-credit-note-compliant,simplified-debit-note-compliant]’}

and this message comes for simplified and their associated notes

compliance check <Response [400]>
compliance check {‘validationResults’: {‘infoMessages’: [{‘type’: ‘INFO’, ‘code’: ‘XSD_ZATCA_VALID’, ‘category’: ‘XSD validation’, ‘message’: ‘Complied with UBL 2.1 standards in line with ZATCA specifications’, ‘status’: ‘PASS’}], ‘warningMessages’: , ‘errorMessages’: [{‘type’: ‘ERROR’, ‘code’: ‘invalid-digital-signature’, ‘category’: ‘SIGNATURE_ERRORS’, ‘message’: ‘Digital signature not found’, ‘status’: ‘ERROR’}], ‘status’: ‘ERROR’}, ‘reportingStatus’: ‘NOT_REPORTED’, ‘clearanceStatus’: None, ‘qrSellertStatus’: None, ‘qrBuyertStatus’: None}

before 24 Nov i was making onboarding with same everything it was working fine

but after 24 nov 2025 this problem comes please help

Hi,

We are experiencing the same issue with Simplified invoices during the onboarding process.
Could the KSA Team please update us?
This issue is currently blocking us from onboarding our clients.

Thank you.

HI

same issue with me

it start to show on 24/11 before that every thing was working fine

The issue has been resolved. Please try again and inform us if you experience any further issues.

The issue has been resolved. Please try again and inform us if you experience any further issues.