Request for Clarification on Non-Compliant Invoices – Phase 2 E-Invoicing

Signing process
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Dear ZATCA Support Team,

We are writing to follow up on the recent communication we received regarding two sales invoices that have been marked as non-compliant under Phase 2 of the e-invoicing regulations. We would appreciate your assistance in clarifying the following:

  1. Invoice No. YYYYYY
    It was noted that the customer address is incorrect, specifically the postal code. We have verified both the address and postal code directly with the customer, who is based in the United Kingdom, and they have confirmed that the details are accurate. We kindly request further clarification on the exact issue with the postal code so we may take appropriate corrective action, if necessary.
  2. Invoice No. XXXXXX
    We were informed that the customer ID provided is incorrect. This client, ABC DMCC, is a UAE-registered entity operating under the DMCC Free Zone and, as such, does not possess a TIN number. We have entered their company license registration number in the ‘Other Buyer ID’ field, as permitted. For your reference, the company license document is attached (3rd attachment).
    Could you please provide further details on the issue identified and whether additional or alternative information is required in this case?

We appreciate your support and look forward to your guidance in resolving these matters.

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@Mirza please do not post actual invoices or details of taxpayers on public forum. Response to your queries is below:

Postal code for customer located outside KSA - please note that postal code is not a mandatory field when Buyer’s country code is other than SA. You can reply to the same email stating that postal code is from UK and it is provided as per UK’s specifications.

  1. Customer ID in case buyer is located outside KSA - When buyer is located outside KSA, you must use only "Other Buyer ID (BT-46) with attribute “OTH”. Even if buyer provides you their home country VAT # or CR # you must include that value under the attribute “OTH”.