Repeated 500 Internal Server Error on Invoice Submission

Clearance and Reporting
1

Dear ZATCA Support Team,

I hope this message finds you well.

We are facing an issue while submitting an invoice to the ZATCA e-Invoicing (Fatoora) portal. Every time we attempt to submit the same invoice, the server returns a 500 Internal Server Error response.

We have tried multiple times, but the issue persists for this particular invoice. Could you please advise on the proper way to handle this?
Should we regenerate the invoice with a new UUID and hash, or reuse the existing UUID and hash for resubmission?

Please look into this matter and guide us on how to proceed to resolve this error.

Thank you for your support and cooperation.
Already Sent an Email to
sp_support@zatca.gov.sa,
info@zatca.gov.sa

With the attachment Normal and Signed XML File**
1 Like
2

zatca servers are the problem . we are facing the same issue today . we just keep trying to send invoices (with same uuid and data) . sometimes it works , sometimes not .

3

Dear @Ankit.K.Tiwari @Aturkistani ,

We are facing the same issue in all of our companies. Kindly look into the issue.

Thanks,

4

we facing same issue today at 11:00 am :response Error 500

but now it’s working fine

5

We’ve also faced the same issue.

It is working again since 11:00.

6

Hey all,

There is a global AWS outage going on. If at all, there could be some services at ZATCA side that might be depending AWS. So expect it to be resolved in coming hours.