Onboarded multiple times

Onboarding, renewal and revocation
1

Hi Zatca Team,

One of my clients onboarded the same EGS multiple times and cleared invoices with all the certificates (10 invoices). However, the invoice series was incorrect, as the same series was used for all certificates. What would be the best solution for this?
Thanks.

2

@Ankit_Tiwari please share your views on this

3

@mohan_manakkal if same EGS was mistakenly onboarded multiple times then the CSID for additional EGS units must be revoked. As the count of invoices is low, you may reverse the invoices by passing Credit Notes.

4

Thank you for your support.
Would it be more effective to revoke all the EGS units, onboard new ones, and then reverse the transactions with the updated CSID to address the ICV and PIH issues?

5

@mohan_manakkal Yes you can revoke all and onboard a new one if that helps you manage it better. You may consider passing credit notes from respective EGS before revoking so that new EGS will have clean data with correct invoice sequence.