Language-Error: The provided language not supported

Clearance and Reporting
1

Hi,
I am getting this clearance error while trying to clear a standard invoice.
“qr”: null,
“zatcaStatus”: “NOT_CLEARED”,
“icv”: null,
“validationResults”: {
“status”: “ERROR”,
“infoMessages”: [ ],
“warningMessages”: [ ],
“errorMessages”: [
{
“category”: “Invalid-Language”,
“code”: “Language-Error”,
“message”: “The provided language not supported”,
“status”: “ERROR”,
“type”: “ERROR”
}
]
}

All of our xml creation process flow remains the same. All invoices got cleared before. Today (01/06/2025), we faced this error.

Is there any changes from ZATCA side? Anybody else facing the same issue?

2

same at my side. facing the language issue.

3

I am also facing the same issue since 01-06-2025

4

@Ankit_Tiwari Please look into this,We are also facing the same issue and lot of our customers are stuck due to this.

Thanks

5

@itujar_it @mhaba @abdulkhanc @sandeep can any of you share a sample sanitized XML here?

6

@itujar_it @mhaba @abdulkhanc @sandeep there is a parameter in the request called “Accept-language” please populate either “ar” or “en” and try again.

8

Hi Ankit,

I am also receiving this same error response from the Zatca
As your suggestion, I am already passing Accept-Language = ‘English’ as header parameter.
Documents are not clearing from 01-06-2025 partially

Thanks and Regards,
Ravi V

9

yes it worked for my UAT envoirunemnt
I was sending English before changed to en and it worked.
Now going to deploy to prod to check

10

thank you..it is working fine. the clearance api header changed to “en” // “ar”

httpHeaders.set(“Accept-Language”, “ar”);

before it was httpHeaders.set(“Accept-Language”, “English”);

12

Dear Anki,

I am confirming here, Now working fine.

Thanks for your information and quick support.

Thanks and Regards,
Ravi V

13

It is very strange to hear that something was changed.

We have implemented everything from the beginning using en/ar values according to the documentation.

Guys, you can always check documentation if in doubt.