We have successfully submitted 4 Invoice on the CORE API; and got success response 200 with status CLEARED, however on our 1st invoice had a warning related to decimal values (But Also got Cleared STATUS). We have since resolved this issue, and the subsequent three invoices were submitted without any warnings.
But the Problem is none of our invoices are show on the Fatoora Portal or even at the counter section indicating that, these 4 invoices are existing, there is nothing on the Fatoora Portal.
So, we Contact the e-invoicing@zatca.gov.sa email but it sad to say there help team is not properly helping, they just say call 19993 and after we call 19993, the Call center said mail them, but we already Mail them, so basically, we are on a rotating circle,
However, if any of you know this issues or having this kind of issues, please let me know.
I understand your concerns, and I apologise on behalf of the team for the delay.
Please note that there is currently no feature to display the submitted invoices to ZATCA. Therefore, your solution should rely on the API responses and store them, as receiving a “200” or “202” response indicates that the tax document has been successfully received by ZATCA.
This should not affect the daily operations of the business. Meanwhile, such feature can be implemented at the solution level, i.e., filtering the generated invoices based on their submission status locally in coreleation to the API response for each invoice submission, whether it’s rejected or accepeted, or even accepeted with warning or not submitted to ZATCA yet.