Invoice max file size

XML and business rules
1

Hi all,

I’ve recently been running into issues when submitting invoices to your new endpoint gw-fatoora.zatca.gov.sa. Even though we see from your documentation that the max file size for an invoice is 30MB, I’ve been systematically getting a 504 - Gateway Timeout response when trying to upload files as big as 7MBs.

Could you please confirm what is the maximum file size for the mentioned endpoint, and what is the root cause as to why we keep getting 504 responses when trying to upload files over 7MBs?

Regards,
Amazon Team

2

Dear @fergorgu

Thank you for reaching out & welcome to the community.

Can i kindly ask you to share all of the details and the response you are receiving to better investigate through the below email:

sp_support@zatca.gov.sa

Thank you.

3

Hi team,

I am also impacted by that.

Could you please provide an update?

4

Hi @saalotaibi,

I have sent an email to the address you mentioned last Friday (Feb 7th) but haven’t heard back yet. How long does support usually take to answer customer emails?

Regards,
Fernando

5

Hi @fergorgu

Thank you for your patience, the team will get back to your inquiry as soon as possible.

Thank you!