Clearance is done perfectly .Next?

Clearance and Reporting
1

Next we extarct the QR code from the cleared invoice But its not showing the image in invoice while we have decode it and check the extracted QR code has value info in it.How we can convert it in to image .

2

did you get any solution??

3

Dears @sayedrahman , @zahid

Thanks for reaching out, Welcome to our community.

Kindly ensure to review the QRCode creation document which clarifying the below:

  1. ZATCA QR code specifications.
  2. What is the TLV (Tag-Length-Value).
  3. How to create a TLV QR Code and common Mistakes.
  4. Manual decoding the TLV QR Code.
  5. Representation of the QR code data examples.

QRCodeCreation.pdf

For any further support, do not hesitate to reach out our support team via below mail

SP mail: sp_support@zatca.gov.sa

Thanks,
Ibrahem Daoud.

4

Dear ZATCA Team,

We recently onboarded a client from Wave 11, and we’ve encountered an issue that we need clarification on.

Upon onboarding the main company, it was not fetched in the client’s list. However, you have already issued and sent us the certificate, PSCID, and signature for this main company.

Shortly after, we onboarded a branch of the same client, and it was successfully fetched within 3 minutes. The certificate, PSCID, and signature for the branch were also issued promptly.

Our client is now inquiring if they can proceed with creating invoices for the main company, despite the fact that it is not appearing in the fetched list. Could you please clarify why the main company was not fetched even though the signature and certificate have been provided?

We appreciate your assistance in resolving this matter promptly.

Best regards,

5

Dear @integration

Thanks for reaching out,

To provide comprehensive support as usual, can I kindly ask you to share your concerns along with the TIN number via the below mail to check it from our side and get back to you?

SP mail: sp_support@zatca.gov.sa

Thanks,
Ibrahem Daoud.

6

Dear Ibrahem Daoud,

Thank you for your response. I’ve already sent an email to sp_support@zatca.gov.sa (without including the TIN) to address the issue and also called ZATCA support, providing all the information they requested. I was informed that ZATCA will contact our client directly via mobile.

However, our client is eager to start creating invoices since they’ve switched to production. Could you kindly check the status from your side, as the client is requesting frequent updates?

Your assistance is much appreciated.

Thanks,
Hamza

7

Sorry to say, I didn’t get it?? do i have to create qrcode?? or i have to convert from the cleared invoice qrcode??

8

Another client has just encountered the same issue. Despite receiving the certificate, PSCID, and CSID, the company does not appear on the platform

Your prompt assistance would be appreciated.