I have a question regarding the Fatoora platform.
Some of our customers are experiencing issues accessing the portal.
As a workaround, I suggested they use private mode in their browsers.
While this solution works occasionally, it is not consistently effective.
Could you please provide any insights or solutions to resolve this access problem?
Thank you for your assistance.
Dear @MostafaElgallad
Till the technical team investigates, could you please open a private window (incognito window) or reset your password to refresh your token.
Regards,
Hello, is there an update to this issue? I tried to reach the fatoora portal today on many different browsers, and in private windows, as did my colleagues on different machines, and we all got a ‘page cannot be reached’ error. Is the portal functioning? thanks.
Do we need to located in Saudi Arabia to access the site?
Dear @Luke,
it works fine please try again and no need to be located in Saudi Arabia