502 Bad Gateway

Clearance and Reporting
1

Dear Team,
We received a 502 Bad Gateway error. Specifically, on 23rd January 2025, 42 invoices failed to process due to this issue.

Please advise on how we should handle these invoices, preferably without making any modifications to the invoice data.

Looking forward to your guidance.

@Ankit.K.Tiwari @kiaziz – please provide your inputs.

Response we receive:

{
“headers”: {
“Cache-Control”: “no-store, max-age=0”,
“Connection”: “Keep-Alive”,
“Content-Security-Policy”: “default-src ‘none’; script-src ‘self’; connect-src ‘self’; img-src ‘self’; style-src ‘self’; frame-ancestors ‘none’; form-action ‘self’”,
“Content-Type”: “text/html”,
“Date”: “Thu, 23 Jan 2025 10:57:17 GMT”,
“Set-Cookie”: “TS0106293e=0132a679c0c235c86ef07dcb65708ee6b37731132be6dcbd22e84b5ecad010fcf3b62f5fff54858cbecbb9aeafe716affb0e34ee30; Path=/; Domain=.gw-fatoora.zatca.gov.sa”,
“Strict-Transport-Security”: “max-age=15724800; includeSubDomains”,
“Transfer-Encoding”: “chunked”,
“X-Content-Type-Options”: “nosniff”,
“X-Frame-Options”: “DENY”,
“X-Global-Transaction-ID”: “c7558bdf67922083df2dbe3f”,
“X-Xss-Protection”: “1; mode=block”
},
“result”: “\r\n502 Bad Gateway\r\n\r\n

502 Bad Gateway

\r\n
nginx\r\n\r\n\r\n”,
“httpCode”: 502
}

2

Dear @sameer,

In such cases “500 releated errors”, your solution (EGS) should re-submit the invoices till recive a response from ZATCA “200” or “202” or “400”.

This is the procedure to be followed, if you are afraid to miss the timeline of the submissions, you can raise a failure notification by providing further details to avoid any penalites associated with the time frame of the submissions.

Regards,