Why are the submitted invoices not showing up in the Zatca E-Invoicing statistics?
The main reason may be the latency period of 48 hours or less between the time you submitted the invoices through the reporting APIs and when they will be reflected in the Zatca E-Invoicing statistics. Please allow some time for the system to process and update the data. If the invoices still do not appear after the latency period, it might be worth double-checking the submission process or contacting the support team for further assistance.
If the invoices still do not appear after the latency period, you can provide the support team with the following samples:
- Sample Invoices: Include a few sample invoices that you attempted to submit but have not appeared in the system. Ensure that these invoices are properly formatted and meet all submission requirements.
- Config file and CSR Request (Certificate Signing Request):
- JSON Request: Provide the JSON request that was sent to the system during the submission of the sample invoices. Make sure it includes all the necessary data fields and formatting required for successful submission.
- JSON Response: Capture the JSON response received from the system in response to your submission request. This response may contain information about any errors or issues encountered during the processing of the submitted data.