The provided CurrentCCSID is invalid Please Help

Onboarding, renewal and revocation
1

Dear ZATCA Team
We as software house Onboarded around 50 of our clients
but with 3 or 4 of them we faced the following error while generating the PCSID in the production enviroment
I tried everything and read every topic in this discussion group with no luck
our onboarding flow is the following

  1. We’ve generated the compliance CSID successfully
  2. We’ve go through Compliance test successfully by sending the following
  • Simplified Tax Invoice
  • Simplified Tax credit note
  • Simplified Tax debit note
  • Tax Invoice
  • Tax credit note
  • Tax debit note
  1. But when we tried to generate the production CSID the following error returned from API
    {“code”:“Invalid-CurrentCCSID”,“message”:“The provided CurrentCCSID is invalid”}

We make sure the VAT No. is correct and CCSID and secret are used as basic Authorization and the request ID in the body
We checked everything and it seems to be fine
even we changed the organization and organization unit in English
any help or hint will be appreciated

2

I found out the issue
there was a special character in the Manufacturer name
anyone facing the same issue please make sure the Manufacturer name isn’t including special characters
thanks

3

Dear,
Thank you for reaching out.
kindly note that i was a known issue and has been solved could you try again.

To resolve the CSR generation error, follow these steps:

1-Access Fatoora Portal

Click Onboard New Solution Unit/Device to generate the OTP. Use the Simulation environment unless onboarded in Production, where OTP must be obtained from Production.

2-Prepare Config File

Ensure the VAT number in the CSR config file matches the VAT number linked to Fatoora.

1-Genrate the CSR by using this commands: -
Java:
Simulation: fatoora -sim -csr -csrConfig <configfile.properties>

.NET:
Simulation: fatooranet csr -sim -csrConfig <configfile.properties>

3-Generate CCSID by Using API Endpoints

Simulation: https://gw-fatoora.zatca.gov.sa/e-invoicing/simulation/compliance
Production: https://gw-fatoora.zatca.gov.sa/e-invoicing/core/compliance

If you need further assistance, feel free to reach out.

Thanks,