We are unable to report correct invoices to ZATCA which are failing with invoice hash error even after multiple retries.
For specific invoices, we are encountering the below errors that were previously resolved successfully after retry attempts. However, in the months of July, August, September and in October, despite numerous (>12) retry attempts, many invoices with the error “The invoice hash API body does not match the (calculated) Hash of the XML” remain unsuccessful. Note that this issue happens only for the offline invoices (not for Credit Notes). There are other error codes which are resolved upon retrying but the number if retries is not always consistent i.e. sometime they get resolved with 3 retries while sometimes they get resolved with 5-6 or more retries. We have verified the hash of all the invoices and they all are correct. Retried submitting the same invoice more than 10 times and they are still in rejected state. Please suggest how to resolve this error and how many retries ideally are required for resolving this error
Invoices with correct invoice hash failing with hash error on production for Stores offline invoices
Dear
we need to provide us the XML, API request/response. for better help please send us these details by raising a ticket through official channels:
E-invoicing Email: sp_support@zatca.gov.sa
Tel:19993