Getting INVOICE_UUID_VALIDATION error from ZATCA PRODUCTION Portal

Clearance and Reporting
22

@anusv since the first submission was rejected with 400 error, submitting invoice with new ICV, UUID will not cause any concern.

23

Dear @Ankit.K.Tiwari ,

Thank you for the advise. Please suggest how to resubmit the remaining invoices. Same payload or with new ICV and UUID.

24

@anusv for this particular instance as bug was on ZATCA’s side, you could either send same payload or with new ICV and UUID (since original submission was rejected with 400 error it was not saved at ZATCA’s side) both alternatives are fine

25

@mohdzeeshan5c0 @hnatividad @mojtaba @anusv @paganapathy @Abhishek @merajhkbk can someone please confirm if you are still getting UUID error or is it resolved?

26

We can confirm that we are able to Report/Clear the Invoices now.

27 
This issue has already appeared.
Status: Unreported - Warning 1 - UUID Error
28

Dear @Ankit.K.Tiwari ,

We have received an error message for the B2C records. As per ZATCA regulations, the B2C invoice was not posted within the 24-hour window due to the mentioned error.

Could you please confirm whether we can re-submit the invoice using December 1, 2025, as the issue date? Or should the issue date be updated to reflect the current date when we post the invoice?

Your guidance on this would be appreciated.

29

Hi, issue is resolved now. I resend all the invoices that has the said error. Thanks

30

On our end, more than 100k invoices have been reported in the past 24 hours, and our systems have only recorded this issue once at 10:41 AM.

31

Dear @Ankit.K.Tiwari

Thank you and Zatca team for your kind support.

Accept my apologies for this unprofessional behavior of responding late.

Thanks,

32

@sameer please do not change invoice dates. As the root cause was a bug on ZATCA’s side, there will be no implications on taxpayers.

33

Dear ZATCA Team, we are facing the same issue since yesterday, the rejection error is INVOICE_UUID_VALIDATION or MISSING_UUID_IN_INVOICE sent by ZATCA service side

34

@m.khatib.minerets What percentage of daily invoices are rejected with this error?

35

@Ankit.K.Tiwari , actually i don’t have percentage , but i have around 67 invoice for one customer since the issue happened and also another customer have 2 transactions

36

@Ankit.K.Tiwari dear is the issue resolved ? and what shall we do regarding the rejected invoices ?

37

Dear @m.khatib.minerets, ZATCA’s team tried their best but could not reproduce the error after bug fix was deployed which resolved the issue for majority of taxpayers (as you may see from confirmations in this thread above). If you are still facing the Missing UUID error, kindly share the details on email to sp_support@zatca.gov.sa or E-invoicing@zatca.gov.sa. In parallel, could you please retry the same payloads as some community members mentioned that invoices successfully go through upon resubmission.

38

@paganapathy @Abhishek @Abhinav @mohdzeeshan5c0 @anusv @hamzehKilani @itsmeali7978 @sidiq @mojtaba @hnatividad @hal_ateeq72 @ser @sameer @mnuaimi @m.khatib.minerets ZATCA’s teams are trying to reproduce the error to identify root cause for Missing UUID error. The changes which triggered the unintended Missing UUID error are redeployed to Simulation Environment (not on Core Production), we request your support to kindly test one day’s invoices on Simulation Environment, this will help ZATCA’s support teams to identify the root cause.

Appreciate is some of you can test one day’s invoices on Simulation Environment and provide feedback here on this thread.

39

https://gw-fatoora.zatca.gov.sa/e-invoicing/simulation/compliance/invoices

giving me

{

"validationResults": {

    "infoMessages": \[

        {

            "type": "INFO",

            "code": "XSD_ZATCA_VALID",

            "category": "XSD validation",

            "message": "Complied with UBL 2.1 standards in line with ZATCA specifications",

            "status": "PASS"

        }

    \],

    "warningMessages": \[

        {

            "type": "WARNING",

            "code": "BR-KSA-80",

            "category": "KSA",

            "message": " The Pre-Paid amount (BT-113) must be equal to the sum total of the Prepayment VAT category Taxable Amount (KSA-31) and the Prepayment VAT Category Tax Amount (KSA-32).",

            "status": "WARNING"

        }

    \],

    "errorMessages": \[

        {

            "type": "ERROR",

            "code": "INVOICE_UUID_VALIDATION",

            "category": "MISSING_UUID_IN_INVOICE",

            "message": "UUID provided in the invoice doesn't match UUID in the provided Request",

            "status": "ERROR"

        }

    \],

    "status": "ERROR"

},

"reportingStatus": null,

"clearanceStatus": "NOT_CLEARED",

"qrSellertStatus": null,

"qrBuyertStatus": null

}

40

Hi everyone,

we are getting the same error from today . Whether anyone facing such issues ?

41

Dear @Aturkistani @Ankit.K.Tiwari @Majd_Alawadi

We are facing the same issue once again today.

Kindly look into it at the earliest.

Thanks,