We are planning to onboard a new device to replace the old one in our system. I would like to know if it is possible to create a credit note from the new device for an invoice that was originally created on the old device.
Has anyone experienced a similar scenario? Any insights or guidance would be greatly appreciated.
Yes, you can create a credit note from any device, as credit notes and debit notes are not device-dependent. The only thing you need to ensure is that you include the reference number of the original invoice when creating the credit/debit note.