# ZATCA API Timeout – Need Help

**URL:** <https://zatca1.discourse.group/t/zatca-api-timeout-need-help/9383>\
**Category:** Clearance and Reporting\
**Created:** [December 20, 2025, 12:03pm UTC](https://zatca1.discourse.group/t/zatca-api-timeout-need-help/9383 "2025-12-20T12:03:47Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![arjun\_tech24](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@arjun\_tech24](https://zatca1.discourse.group/u/arjun_tech24)\
**Post date:** [December 20, 2025, 12:03pm UTC](https://zatca1.discourse.group/t/zatca-api-timeout-need-help/9383/1 "2025-12-20T12:03:48Z")

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We’re facing ZATCA invoice submission timeouts on shared hosting (all ERPs on same server/IP).  
Port 443 open, no firewall issues, other HTTPS APIs work fine. Hosting suspects IP-level blocking from ZATCA.

Quick questions:

1. Does ZATCA block shared hosting IPs?

2. Is a dedicated server or dedicated public IP required?

3. Any way to whitelist / unblock IP from ZATCA?

4. Must the server be located inside Saudi Arabia?

Any experience or advice appreciated 🙏